Terms & Conditions

1. General

Welcome to Beaufort Animal Supplies. By accessing or using our website, you agree to be bound by these Terms & Conditions.

We reserve the right to update or change these terms at any time without prior notice.

2. Business Details

Beaufort Animal Supplies
30 Willoby Street
Beaufort, Victoria, Australia

Ph: 0353492661

email: orders@beaufortanimalsupplies.com.au

ABN: 81412547239

3. Products & Availability

All products listed on our website are subject to availability. We reserve the right to:

  • Limit quantities purchased
  • Withdraw products at any time
  • Correct pricing or product description errors

Images are for illustration purposes only and may differ from actual products.

4. Pricing

All prices are listed in Australian Dollars (AUD) and include GST unless stated otherwise.

We make every effort to ensure pricing is accurate; however, errors may occur. If a pricing error is identified, we reserve the right to cancel or amend the order.

5. Orders

By placing an order, you agree that:

  • All information provided is accurate
  • You are authorized to use the payment method
  • Orders may be cancelled if fraud or unauthorized activity is suspected

We reserve the right to refuse or cancel any order at our discretion.

6. Shipping & Delivery

We offer shipping and/or local pickup options.

Delivery times are estimates only and may vary due to external factors. Beaufort Animal Supplies is not liable for delays outside our control.

Risk in goods passes to the customer upon delivery or collection.

7. Click & Collect / In-Store Pickup

Customers selecting in-store pickup will be notified when their order is ready.

Please bring proof of purchase when collecting your order.

8. Refunds & Returns Policy

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Returns

We accept returns in the following circumstances:

  • Faulty or defective products
  • Incorrect items supplied
  • Products not as described

To request a return, please contact us within a reasonable timeframe of receiving your order.

Change of Mind

We may offer returns for change of mind at our discretion, provided that:

  • The item is unused and in original condition
  • Packaging is intact
  • Proof of purchase is provided

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Non-Returnable Items

The following items may not be eligible for return:

  • Perishable goods (e.g. feed, supplements)
  • Animal health products (where safety cannot be guaranteed)
  • Special order or clearance items

9. Warranty

Certain products may come with manufacturer warranties.

Warranty claims should be directed to us or the manufacturer as applicable.

We are an authorised dealer for select brands and can assist with warranty support where applicable.

10. Limitation of Liability

To the extent permitted by law, Beaufort Animal Supplies is not liable for:

  • Indirect or consequential loss
  • Loss arising from misuse of products
  • Delays or failure to supply goods due to circumstances beyond our control

11. Use of Products

Customers are responsible for ensuring products are used safely and appropriately.

We are not responsible for misuse or incorrect application of products, including animal health or equipment items.

12. Website Use

You agree not to:

  • Use the website for unlawful purposes
  • Interfere with website functionality
  • Attempt unauthorised access to systems

13. Privacy

We respect your privacy and handle personal information in accordance with Australian privacy laws.

14. Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia.

15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Beaufort Animal Supplies
30 Willoby Street, Beaufort VIC
Australia

Shipping Policy

Overview

At Beaufort Animal Supplies, we offer a range of delivery and pickup options to suit our customers, including shipping and convenient in-store collection.

Shipping Locations

We currently ship within Australia.

Some products may be restricted from shipping due to size, weight, or regulations. If this applies, we will contact you to arrange an alternative option.

Processing Time

Orders are typically processed within 1–3 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Order size and weight
  • Delivery location
  • Carrier rates

Where applicable, shipping costs will be clearly displayed before payment is completed.

Delivery Timeframes

Estimated delivery times vary depending on your location:

  • Local / Regional Victoria: 1–3 business days
  • Interstate: 3–7 business days

Please note these are estimates only and may be affected by courier delays or peak periods.

Large & Bulky Items

Some items (such as feed, fencing, or large equipment) may:

  • Incur additional freight charges
  • Require custom delivery arrangements
  • Be available for local delivery or pickup only

If additional charges apply, we will contact you before processing your order.

Local Delivery

We may offer local delivery within Beaufort and surrounding areas.

Delivery fees and availability will vary depending on distance and order size.

Please contact us directly for local delivery enquiries.

Click & Collect (In-Store Pickup)

Customers can select Click & Collect at checkout.

  • Orders will be prepared and ready for pickup as soon as possible
  • You will be notified when your order is ready
  • Please bring proof of purchase when collecting

📍 Pickup Location:
30 Willoby Street
Beaufort, Victoria

Drive-Through Service

We offer a convenient drive-through pickup service for easy loading of goods.

Please follow staff directions on arrival and we will assist with your order.

Order Tracking

Tracking information will be provided where available once your order has been dispatched.

Delivery Issues

If your order is:

  • Delayed
  • Damaged
  • Missing

Please contact us as soon as possible so we can investigate and resolve the issue.

Incorrect Address

Customers are responsible for providing accurate delivery details.

We are not responsible for delays or losses caused by incorrect address information.

Additional charges may apply for redelivery.

Contact Us

For any shipping or delivery enquiries, please contact us:

Beaufort Animal Supplies
30 Willoby Street
Beaufort, Victoria